Shipping Disclaimer

For same-day standard time delivery, orders must be received by APOLLO FLORIST before 4:00 pm, Monday - Saturday, IST. Before 12pm on Sunday. IST.

Currently APOLLO FLORIST delivers within the Express Cities and Courier Cities. You acknowledge that requested delivery dates are non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the order/product to be shipped.

Delivery may take longer due to:

  1. Bad weather
  2. Political disruptions
  3. Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

For Fix Time Delivery

We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer the order will be delivered +30 or -30 minutes as per selected time.

It is also possible that APOLLO FLORIST's courier partners have a holiday between the day you placed your order and the date of delivery. In this case, the delivery may not be made on the estimated date.

The date of delivery you choose is approximate. Your gift may be delivered a day prior or day after.

Before major occasions, we suggest that you place your order at least 5 days in advance.

For perishable items like cakes and flowers, we attempt delivery of your order only ONCE. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

  1. Wrong shipping/delivery address.
  2. Recipient not available.
  3. Premises locked.
  4. Recipient refusing to accept the delivery

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Delivery to Hospitals Policy

The florists in our Apollo Florist network are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.

Apollo Florist will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

Delivery to Hotels Policy

The florists in our Apollo Florist network are experienced at making deliveries to hotels. However please be aware to make the following information available:

  •          Hotel Name
  •          Full address of the hotel
  •          Room Number
  •          Telephone number of the hotel
  •          Name of Tour Company, if applicable
  •          If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed and no refund will be made in such cases.

Delivery to Wedding Halls/ Marriages Policy

For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bridegroom. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our delivery confirmation SMS and mail.

Delivery to Hostels/PG/Cantonment/Enclosed Premises

Our florists are experienced at making deliveries to hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:

  •          Name of Recipient and Sender
  •          Hostel Name
  •          Full address of the hostel
  •          Room Number
  •          Telephone number of the hostel

The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the vendor. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.

International Orders:

We are happy to help you send flowers internationally. Please call us at +91 92124 22000 for assistance. View our International Flower Delivery information page for more details.

Please provide clear address, city, state, zip code and other details. Our processes are very strict and gifts to wrong address may not be delivered and you may be charged for the same. In the event the gift has to be redelivered due to incorrect information provided by the customer, standard redelivery costs will be levied.

Deliveries of the orders will not be made by APOLLO FLORIST directly but through third parties.

Orders should be placed 48 (forty eight) hours prior to the delivery date.

Subject to the other terms of the Shipping Disclaimer, the deliveries would be done in between 10 a.m. to 6 p.m.

For countries in UAE and other Islamic countries, no deliveries shall be made on Friday.

Delivery status will be available after 48 (forty eight) hours of delivery.

We will attempt delivery only ONCE and in case the house/delivery location is locked or the recipient refuses to take the delivery, the delivery shall be deemed to have been made.

Any change in address/message shall be attended to if placed prior to two hours before delivery. If due to non-availability of the ordered product, the delivering outlet may without notice, substitute flowers, container or accessories of a similar value, brand and repute.

Delivery delayed due to weather conditions, incorrect delivery address or act of terror shall not become a cause for a refund or replacement under any circumstances.